Elements and Performance Criteria
- Take command
- Command is exercised according to organisational authority and guidelines
- Command structure is established appropriate to vessel
- Command structure is communicated to crew and external authorities who have a regulatory interest in vessel
- Command information management system is implemented
- Communication mechanisms and procedures are implemented between levels of command according to organisational procedures
- Liaison is established and maintained to meet control and command requirements
- Manage operations
- Operational plan is developed in consultation with relevant personnel
- Key performance indicators (KPIs) are developed, detailed and included in operational plan
- Contingency plans are developed and implemented at appropriate stages of operational planning
- Resource acquisition is planned and managed according to organisational procedures
- Standard operating procedures are developed in an appropriate format
- Performance systems and processes to assess progress in achieving profit and productivity plans and targets are developed, monitored and reviewed
- Areas of under-performance are identified and prompt action is taken to rectify the situation
- Recommendations for variations to operational plans are negotiated according to organisational procedures
- Systems to ensure procedures and records associated with documenting performance are managed according to organisational procedures
- Apply task and workload management
- Workload of crew members is planned taking into account time and resource constraints
- Crew are assigned workload priority and performance expectations are communicated clearly
- Workload of crew is coordinated according to agreed objectives and timelines
- Performance of crew and individuals is systemically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned tasks and workloads
- Potential and current issues and problems arising in relation to task and workload management are identified and acted on according to organisational and legislative requirements
- Support and participate in development activities
- Training needs of crew and individuals are identified and assessed on a regular basis according to organisational procedures
- Action plan to meet crew and individual training and development needs is developed, agreed and implemented
- On-the-job training is provided to meet crew needs according to the required organisational standard
- Crew members are encouraged and supported to attend training and to undertake development opportunities
- Coaching and mentoring are utilised as developmental tools
- Communicate objectives and required standards
- Provide leadership to crew and individuals
- Link between function of crew and organisational goals is articulated and communicated to crew
- Participative decision making is used to develop, implement and review work of crew and to allocate responsibilities
- Opportunities are given to crew and individuals to develop new and innovative work practices and strategies
- Appropriate delegation to crew and individuals is made, according to crew objectives and goals, and organisational policy and procedures
- Tasks are allocated within the competence of crew members and this allocation is supported with appropriate authority, autonomy and training
- Procedures for emergency responses are developed and communicated to crew members
- Make effective decisions
- Team-building strategies are applied to achieve strengthened crew and individual commitment to organisational vision and goals
- Range of consultative methods are used to involve crew in decisions and vessel risk assessment
- Use of problem-solving strategies and techniques to identify and generate options is promoted
- Decisions and actions are evaluated for their effectiveness and positive outcomes
- Decisions and actions are documented and reported according to organisational procedures